Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer", "Creator") and Gildium, UAB, a company registered in Lithuania under company code 307192563, registered address Polocko g. 17-113, LT-01205 Vilnius, Lithuania, VAT No. LT100018764416 ("Ownloop", "we", "us", "our"). They govern your access to and use of the Ownloop websites, applications, APIs, and related services (together, the "Service").

By creating an account, clicking "I agree" (or similar), or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy and Cookie Policy (incorporated by reference), and any order or plan details shown at checkout. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and "you" refers to that organisation.

• "Account" means the account you register to use the Service.
• "Campaign" or "Giveaway" means a giveaway, sweepstake, contest, prize draw, or similar promotion you create, configure, and run using the Service.
• "Entrant" means an individual who enters a Campaign.
• "Subscriber" means an Entrant or other individual whose contact details or identifiers you collect, store, or manage using the Service.
• "Subscriber Data" means personal data relating to Entrants and Subscribers that we process on your behalf, as described in the Privacy Policy and any Data Processing Addendum ("DPA").
• "Connected Channel" means a third-party platform or service (such as Telegram, Discord, email/ESP, or, where offered, WhatsApp, Viber, or Signal) that you connect to the Service.
• "Subscription" means a paid plan that grants access to the Service for a recurring term.
• "Your Content" means any content, data, branding, prize descriptions, messages, and materials you or your Entrants submit to or through the Service.

You must be at least 18 years old and able to form a legally binding contract to use the Service. The Service is not directed to children.

The Service is available both to businesses (traders) acting for purposes relating to their trade, business, craft, or profession, and to individual consumers. Where these Terms grant specific rights or protections to consumers (in particular Section 7), those apply only to users acting as consumers; all other provisions apply to every user. If you register on behalf of a business, these Terms are entered into in the course of that business, and consumer-specific provisions do not apply to you.

You must provide accurate, complete registration information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your Account. Notify us promptly at support@ownloop.io of any unauthorised use or security breach.

We may offer sign-in via third parties (e.g. Google). Your use of those sign-in methods is also subject to the third party's terms. You are responsible for maintaining access to the email address and third-party accounts linked to your Account.

We may refuse registration, or suspend or terminate an Account, at our discretion where permitted by law, including to protect the Service, our users, or third parties.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business or personal creator purposes during your Subscription term.

We may update, modify, add, or remove features of the Service from time to time. Some features are offered by plan tier, in phased releases, or as "beta", "preview", or "early access" functionality that may be changed or withdrawn and is provided without warranty (see Section 19).

We reserve all rights not expressly granted. You obtain no ownership of the Service or our intellectual property.

The Service is offered on paid Subscription plans (and, where indicated, a limited free or entry tier). The plan, price, billing frequency, currency, applicable taxes, and included limits (such as subscriber capacity, campaign count, connected channels, and team seats) are those displayed at checkout. Fees are stated exclusive of taxes unless otherwise indicated; you are responsible for all applicable taxes, and we will charge VAT where required.

Payment processor (Stripe)

We use Stripe as our third-party payment provider to process all payments. Depending on your location, "Stripe" means Stripe, Inc. and/or its affiliates, including Stripe Payments Europe, Ltd. for customers in the EU/EEA. Stripe, not Ownloop, collects and processes your payment-method details (including card data). We do not receive or store full card numbers; card data is handled directly by Stripe in a PCI-DSS-compliant environment, and we receive only limited payment metadata (such as card type, last four digits, expiry, and transaction status).

By subscribing and providing a payment method, you: (a) authorise us and Stripe to charge your payment method for the applicable fees, taxes, and recurring renewal amounts until you cancel; (b) agree that your use of Stripe is governed by Stripe's own terms and privacy policy (available at stripe.com/legal and stripe.com/privacy), and that you have read and accept them; and (c) represent that you are authorised to use the payment method you provide.

You are responsible for providing valid, current payment details and keeping them up to date. Payments may require strong customer authentication / 3-D Secure or other verification steps imposed by Stripe, your bank, or applicable law (e.g. PSD2 in the EU); we are not responsible for payments declined, delayed, or reversed as a result. If a payment fails, is charged back, or is reversed, we may retry the charge, suspend or terminate the Service, and recover amounts owed as permitted by law.

Stripe acts as an independent controller of the payment and fraud-prevention data it processes for its own compliance and risk purposes, and we act as a controller for the billing data we hold (see our Privacy Policy). Stripe is a separate company: we are not responsible for Stripe's services, availability, security, acts, or omissions, and any dispute regarding payment processing may also involve Stripe directly. We may change our payment provider at any time.

Auto-renewal

Subscriptions renew automatically. Unless you cancel before the end of the current billing period, your Subscription will automatically renew for a further period of the same length, and we (via Stripe) will charge your payment method the then-current fee for the renewed period. This continues until you cancel.

Cancellation

You may cancel at any time via your Account settings (or by contacting support@ownloop.io). Cancellation stops future renewals; it takes effect at the end of the current paid period, and you retain access until then. Cancellation does not entitle you to a refund of fees already paid for the current or prior periods.

No refunds

Except where required by mandatory law (see Section 7) or expressly stated by us in writing, all fees are non-refundable, and we do not provide refunds or credits for partial periods, unused capacity, downgrades, or features not used. Failed or reversed payments may result in suspension or termination.

Price and plan changes

We may change fees, plans, and included limits. For changes affecting your recurring price, we will give you reasonable advance notice (e.g. by email or in-app). Changes take effect at your next renewal; continuing to use the Service after they take effect constitutes acceptance. If you do not agree, you may cancel before the change takes effect.

Overdue amounts

If any amount is overdue, we may suspend the Service, disable auto-renewal features (such as running Campaigns), and charge interest and reasonable collection costs to the extent permitted by law.

Your plan includes limits (for example, a maximum number of owned subscribers, active Campaigns, connected channels, or team seats). When you reach a limit, the Service may pause affected functionality (for example, pausing live Campaigns and blocking new entries once you reach your subscriber capacity) until you upgrade or reduce usage. We are not liable for outcomes resulting from limits reached on your plan; upgrading may restore paused functionality.

You must not circumvent, disable, or artificially inflate usage metrics or limits, or use the Service in a way that imposes an unreasonable or disproportionate load on our infrastructure.

This Section applies only if you are a consumer (an individual acting for purposes outside your trade, business, craft, or profession) resident in the EU/EEA or the United Kingdom. It does not limit any mandatory rights you have under applicable consumer law, which prevail over any conflicting term in these Terms.

As a consumer, you normally have the right to withdraw from a distance contract within 14 days without giving a reason. However, the Service is supplied as digital content and online services that begin immediately.

Nothing in these Terms excludes or limits our liability or your rights where it would be unlawful to do so. If you are a consumer, the limitations in Sections 16 and 17 apply only to the extent permitted by mandatory consumer-protection law, and your statutory rights remain unaffected.

You may terminate by cancelling your Subscription and ceasing to use the Service. We may suspend or terminate your access, in whole or in part, with or without notice, if: (a) you breach these Terms or applicable law; (b) your payment is overdue; (c) we reasonably believe your use poses a security, legal, or reputational risk to us or others; (d) required by law or a third-party platform; or (e) we discontinue the Service.

On termination: your licence ends; you must stop using the Service; and outstanding fees become due. We may delete or de-identify your data after a reasonable period, subject to the Privacy Policy and DPA and to legal retention requirements. You are responsible for exporting Your Content and Subscriber Data (for example via CSV export) before termination; we are not obliged to retain it after termination.

Sections that by their nature should survive termination (including Definitions, fees accrued, IP, disclaimers, limitation of liability, indemnification, and governing law) survive.

You are solely responsible for your use of the Service, Your Content, and your Campaigns. You must not, and must not permit anyone to:

• use the Service in violation of any applicable law or regulation, or of any third-party platform's terms or policies;
• run any Campaign, or collect or use Subscriber Data, without a valid legal basis and all required consents, disclosures, and permissions;
• send unsolicited, unlawful, deceptive, or non-compliant communications (spam), or communications that violate anti-spam, marketing, or electronic-communications laws (e.g. GDPR/ePrivacy, CAN-SPAM, CASL);
• upload or transmit content that is illegal, infringing, defamatory, obscene, hateful, harassing, fraudulent, or that contains malware;
• infringe or misappropriate any intellectual-property, privacy, publicity, or other rights;
• impersonate any person or entity, or misrepresent your affiliation, or fabricate entries, referrals, or engagement;
• attempt to gain unauthorised access to, probe, scan, disrupt, or overload the Service or its infrastructure; reverse engineer, decompile, or derive source code except as permitted by law; or bypass usage limits, rate limits, or access controls;
• use the Service to build a competing product, or resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan (e.g. agency/client features);
• use automated means to scrape or extract data except through features we provide; or
• use the Service for gambling or lotteries that require a licence you do not hold, or for any promotion that is unlawful in a relevant jurisdiction.

We may investigate suspected violations and remove content or suspend access. You must maintain your own backups of important data.

As the promoter of each Campaign, you are solely responsible, at your own cost and risk, for:

• ensuring the Campaign is lawful in every jurisdiction where it is offered or entered, including compliance with all applicable sweepstakes, contest, lottery, gambling, prize-promotion, consumer-protection, advertising, tax, and platform rules;
• determining whether the Campaign is permitted at all, obtaining any required registrations, bonds, or licences, and complying with any "no purchase necessary", eligibility, void-where-prohibited, and disclosure requirements;
• drafting, publishing, and enforcing complete and accurate official rules / terms for the Campaign, including eligibility, entry method, odds where required, start/end dates, winner-selection method, prize description and value, and how winners are notified and prizes delivered;
• verifying Entrant eligibility, selecting winners fairly, notifying winners, sourcing and delivering all prizes, and handling any prize-related taxes, customs, and reporting;
• honouring all obligations to Entrants and winners, and handling all Entrant and winner complaints, disputes, and claims; and
• providing, where required, your own privacy notice to Entrants and obtaining their consent to your collection and use of their data (see Section 12).

Certain verification features depend on the maturity of the feature and the Connected Channel (for example, some channel joins may be self-attested by the Entrant rather than cryptographically verified). You are responsible for the winner-selection and eligibility standards you choose and for the fairness and integrity of your draw. Ownloop does not guarantee the accuracy of any verification, the eligibility of any Entrant, or the outcome of any draw.

You will not describe, present, or run any Campaign in a way that suggests Ownloop is the sponsor of, endorses, or is responsible for the Campaign or any prize. You are responsible for all liabilities, claims, penalties, and losses arising from your Campaigns, and you indemnify us for them under Section 18.

The Service integrates with third-party platforms and services (such as Telegram, Discord, email service providers, and payment, hosting, and analytics providers). Ownloop is independent and is not affiliated with, endorsed by, or sponsored by any such platform, and platform names and marks belong to their owners.

Your use of any Connected Channel is subject to that third party's own terms and policies, and you are responsible for complying with them (including any rules on bots, automated messaging, contests, and data use) and for maintaining any required accounts, permissions, or admin rights. Connecting a channel authorises us to access it as needed to provide the Service.

To verify channel joins, the Service gathers identifiers from the relevant Connected Channel. In particular, when an Entrant enters by joining your Telegram channel and authenticates through our verification bot or Telegram login, Telegram provides us with the Entrant's numeric Telegram user ID (which we store as the identifier for that Entrant) and, where available, their @username and first name. We use these to confirm membership, attribute the entry, prevent duplicate or fraudulent entries, and enable winner selection and contact. As the controller of your Subscriber Data (Section 12), you are responsible for providing Entrants with the required notice and obtaining any consent for this collection and use; further detail is in our Privacy Policy.

Third parties may change, limit, deprecate, or discontinue their APIs, features, or access at any time, which may affect or disable parts of the Service (including verification and messaging). We are not responsible for third-party services, their availability, changes, actions, or content, and we are not liable for any loss arising from them. Some channels or features may be unavailable, region-locked, or offered only in later releases.

When you use the Service to collect and manage Subscriber Data, you act as the data controller of that Subscriber Data, and Ownloop acts as your data processor, processing it on your documented instructions. Our processing is governed by our Privacy Policy and our Data Processing Addendum (available on request or via support@ownloop.io), which forms part of these Terms where the GDPR or equivalent laws apply.

As controller, you represent and warrant that you have, and will maintain, a valid legal basis and all notices, consents, and permissions required to collect, process, share with us, and use Subscriber Data for your intended purposes (including entry verification, list-building, referrals, and any messaging), and that your instructions to us are lawful.

You are responsible for responding to data-subject requests relating to your Subscriber Data, for honouring opt-outs and withdrawals of consent, for the content and lawfulness of the messages you send, and for maintaining your own records of consent. We will provide reasonable assistance and the tools described in the Service, but we do not assume your controller obligations.

You must not upload special-category / sensitive personal data unless lawful and necessary, and you must not use the Service to process data of children below the age of digital consent without the required parental authorisation.

The Service, and all software, designs, text, graphics, and other materials we provide (excluding Your Content), and all intellectual-property rights in them, are owned by Ownloop or our licensors. "Ownloop" and our logos are our trademarks; you may not use them except as expressly permitted.

You retain all rights in Your Content and your Subscriber Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, and display Your Content solely to operate, provide, secure, and improve the Service and as instructed by you, and as needed to comply with law. You represent that you have all rights necessary to grant this licence and that Your Content does not infringe any third-party rights or violate any law.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use and exploit them without restriction or obligation to you.

Certain plans or features may display Ownloop branding (for example, "Powered by Ownloop") on public-facing entry pages or emails. Except where your plan expressly permits removal or white-labelling, you agree not to remove, obscure, or alter such branding.

To the maximum extent permitted by law, the Service and all related features, verification, analytics, and content are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure, error-free, or free of harmful components; that defects will be corrected; that data (including entries, verifications, analytics, referrals, or subscriber counts) will be accurate or complete; or that any particular audience, growth, deliverability, conversion, or business result will be achieved. Any figures, projections, or demo data are illustrative only.

We are not responsible for outcomes of your Campaigns, the conduct of Entrants or winners, or the acts or omissions of third-party platforms or payment processors.

To the maximum extent permitted by law, Ownloop and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, business, or opportunity, or for the cost of substitute services, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages, and regardless of the theory of liability.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you actually paid to us for the Service in the twelve (12) months immediately before the event giving rise to the liability, and (b) EUR 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that may not lawfully be limited. If you are a consumer, these limitations apply only to the extent permitted by mandatory consumer law and do not affect your statutory rights.

The allocation of risk in this Section and in Sections 16 and 18 is an essential basis of the bargain between us and is reflected in our pricing.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Ownloop and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, investigations, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your Campaigns, including any claim that a Campaign is unlawful, unfair, misleading, or improperly administered, or relating to any prize, winner, or Entrant;
• Your Content, your Subscriber Data, and your collection, use, sharing, or messaging of personal data, including any breach of data-protection, privacy, or anti-spam laws;
• your breach of these Terms, the DPA, applicable law, or any third-party platform's terms;
• your infringement or misappropriation of any third-party right; and
• your use of the Service and any dispute between you and an Entrant, winner, customer, or third party.

We may assume the exclusive defence and control of any matter subject to indemnification, at your expense, and you will cooperate with us. You may not settle any matter in a way that imposes an obligation or admission on us without our prior written consent. This Section applies to the fullest extent permitted by law and, for consumers, only to the extent your conduct gives rise to the loss.

We may modify, suspend, or discontinue the Service or any feature at any time. We aim to provide reasonable notice of material adverse changes where practicable. We may perform maintenance that temporarily interrupts the Service.

Beta, preview, early-access, and experimental features are optional, may be incomplete or unstable, and are provided without any warranty or service commitment; we may change or remove them at any time.

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, epidemics, labour disputes, internet or utility failures, cyber-attacks, or failures or changes of third-party platforms or suppliers.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Republic of Lithuania, without regard to conflict-of-laws rules, and excluding the UN Convention on Contracts for the International Sale of Goods.

Subject to any mandatory rights of consumers, the courts of Lithuania (the courts of the place of our registered office) have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

If you are a consumer, you benefit from any mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence where required by law. Nothing in this Section deprives you of the protection of mandatory consumer law.

Please contact us first at support@ownloop.io so we can try to resolve any issue informally.

If you are an EU consumer, the European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are not obliged to, and do not currently, participate in alternative dispute resolution before a consumer arbitration body, but we will consider genuine complaints in good faith.

We may update these Terms from time to time. If we make material changes, we will give reasonable notice (for example, by email or in-app) before they take effect, and update the "Last updated" date above. Changes apply prospectively. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service and may cancel your Subscription.

• Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, DPA, and any order details, are the entire agreement between us and supersede any prior agreements on their subject matter.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of it.
• No third-party beneficiaries, except our affiliates and indemnified parties as expressly provided.
• Notices. We may give notices by email to your Account address or by posting in the Service; you contact us at the addresses in Section 22.
• Language. These Terms are provided in English, which is the controlling version.

Gildium, UAB

Polocko g. 17-113, LT-01205 Vilnius, Lithuania

Company code: 307192563 · VAT: LT100018764416

General/legal: support@ownloop.io · Support: support@ownloop.io · Website: ownloop.io